Trying to get ticket…")
taglist = [ "form1a" ]
propertylist = [ { "key": "nightmare", "value": f_nightmare },
{ "key": "script", "value": "post1a" } ]
payload = { "auth_token": "EXAMPLEAUTHTOKEN",
"title": "Issue from " + f_name,
"crule": "exapi1",
"summary": "Reporting person: " + f_name + "\nEmail address given: " + f_email + "\nTale of woe:\n" + f_horrors + "\n\nHTTP_X_FORWARDED_FOR=" + os.getenv('HTTP_X_FORWARDED_FOR') + "\n" + "REMOTE_ADDR=" + os.getenv('REMOTE_ADDR') + "\n",
"tags": taglist,
"properties": propertylist }
jsonpayload = json.dumps(payload)
req = urllib.request.Request(exapi_newticket)
req.add_header('Content-Type', 'application/json; charset=utf-8')
jsonencoded = jsonpayload.encode('utf-8')
req.add_header('Content-Length', len(jsonencoded))
response = urllib.request.urlopen(req, jsonencoded).read()
responsejson = json.loads(response.decode('utf-8'))
dp("Got response " + repr(responsejson))
if "new_number" in responsejson:
new_num = responsejson["new_number"]
print("
Ticket recorded. Your ticket number is " + new_num + "
")
print("
We could even email or send an SMS from this script if needed…
")
# Email!
context = ssl.create_default_context()
try:
server = smtplib.SMTP(smtp_server, smtp_port)
server.starttls(context=context) # Secure the connection
server.login(smtp_user, smtp_password)
message = "Subject: New ticket\n\nTicket number " + new_num + " issued.\n\nHAND,\nFlatfish server\n"
server.sendmail(from_addr, to_addr, message)
print("
…email sent to someone running this system.
")
except Exception as ex:
print("
Email problem… aw crap.
")
print("
" + repr(ex) + "
")
finally:
server.quit()
else:
print("
Got a response, but no ticket number. Something must have gone wrong.
")
except Exception as ex:
print("
Well, something went wrong there. How traumatic.
")
print("
" + repr(ex) + "
")
print("""
""")